Accountemps Survey: Lack of Communication Top Management Mistake
MENLO PARK, CA, April 26, 2012 -- The most common management mistake has an easy remedy: don't keep employees in the dark. In a new Accountemps survey, 41 percent of chief financial officers (CFOs) interviewed said lack of communication between staff and management is the most frequent misstep companies make in managing their teams. Lack of recognition and praise was cited by 28 percent of respondents.
The survey was developed by Accountemps, the world's first and largest specialized staffing service for temporary accounting, finance and bookkeeping professionals. It was conducted by an independent research firm and is based on interviews with more than 1,400 CFOs from a stratified random sample of U.S. companies with 20 or more employees.
CFOs were asked, "What one mistake do companies make most in managing their employees?"Their responses:
Lack of communication between staff and management
Lack of recognition and praise
Lack of training, development and/or educational opportunities
Lack of flexibility in work schedules
Lack of authority given to employees
Don't know/no answer
"Employees want to be kept in the loop and feel appreciated," said Max Messmer, chairman of Accountemps and author of Human Resources Kit For Dummies® 2nd edition (John Wiley & Sons, Inc.). "An organization can only be successful if its employees have the information and support they need to do their jobs well and a forum for two-way communication."
Accountemps highlights five things managers should say to employees on a regular basis:
"Here's what's happening." Whether it's updates on the company's financial performance, department initiatives or group projects, keep staff abreast of organizational information that affects them and their responsibilities. Keeping people in the dark will lead to tension and rumors.
"Do you have what you need?" Take the time to find out if your team members have the right resources to perform their work effectively.
"Thank you." Thank and praise staff who go above and beyond. Call attention to successes by highlighting them in staff meetings and sending a groupwide email recognizing those who helped and copying relevant managers.
"What challenges are you facing?" Often, employees are hesitant to voice concerns when problems arise. It's essential to proactively ask staff members what's going on and how you may be able to help.
"How can we improve the company?" Invite staff members to suggest things they can do to help achieve business objectives. You may be pleased to discover how innovative and resourceful your employees are.
About the Survey
The national study was developed by Accountemps. It was conducted by an independent research firm and is based on more than 1,400 telephone interviews with CFOs from a random sample of U.S. companies with 20 or more employees. For the study to be statistically representative and ensure that companies from all segments are represented, the sample was stratified by geographic region and number of employees. The results were then weighted to reflect the proper proportion of employees within each region.
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